Member Care Representative

⚡ Join the Team That Powers Our Community!

Member Care Representative I

📍After 90 days of in-office traing
- Work from home 4 days a week, collaborate in the office 1 day a week
🕘 Monday–Friday | 9:00 AM – 6:00 PM

Are you passionate about helping people, solving problems, and delivering outstanding customer service? Do you thrive in a fast-paced environment where every conversation makes a difference? If so, Cobb EMC has an exciting opportunity for you!

As a Member Care Representative I, you'll be the friendly voice our members count on for answers, solutions, and exceptional service. From assisting with electric service applications and billing inquiries to resolving issues with a one-call resolution mindset, you'll play a key role in creating an outstanding member experience

🎉 Why You'll Love Working at Cobb EMC

We believe in taking care of the people who take care of our members.

💙 Company-paid health insurance premiums
💙 Benefits effective on your first day
💙 Retirement Security Pension Plan
💙 Automatic 7% company-paid 401(k) contribution plus additional matching
💙 Annual Bonus Program
💙 Tuition and Certification Reimbursement Programs

Learn more

To learn more about Cobb EMC visit our website at

What you will be doing:

Every day brings a new opportunity to help our members by:

✅ Assisting with new electric service applications, reconnects, and service transfers
✅ Answering billing, payment, and general account questions
✅ Resolving member concerns with a focus on first-call resolution
✅ Processing service orders and maintaining accurate account information
✅ Explaining rate options and utility services clearly and confidently
✅ Supporting members during outages and high-volume periods when needed
✅ Working collaboratively to provide outstanding service and support to our community

Minimum Requirements:

High School diploma or equivalent

Minimum two years of experience as a customer service representative in a call center environment

SKILLS:

Excellent listening, oral and written communication skills

Excellent interpersonal skills to interact with members and employees

Proficiency in effectively conducting member interviews and addressing and resolving inquiries

Excellent organization and planning skills

Works well independently and in a team environment

Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere

Experience with Microsoft Office applications

Working knowledge of basic utility rates

Demonstrated ability to effectively manage multiple duties

Proficiency with personal computers

PREFERRED:

Previous experience in the utility industry

Bilingual

CORE Values:

Put People First

Care, listen and connect. Think team, not self. Respect and value differences.

Stay Safe

No shortcuts. See the big picture, no tunnel vision. Look out for each other

Innovate

Embrace change. Think big and bold. Be part of the solution.

Own It

Own your attitude, actions and words. Find a way. No BCD. Never stop learning.

EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace