Bilingual Customer Engagement Specialist

Overview

The Bilingual Customer Engagement Specialist will act as the key liaison between our Dental Medicaid members and their dental care needs, providing compassionate support and expertise to help them navigate benefits and access essential services.

• Answer 40–60 inbound calls per shift, handling inquiries ranging from routine to moderate complexity.
• Accurately capture member information and update systems with concise, complete data.
• Remain flexible, organized, and compliant with changing programs and business rules.
• Investigate unresolved issues, research, and follow up with internal teams until resolution.
• Escalate issues appropriately to internal departments and close the loop with members.
• Maintain professionalism, privacy, and confidentiality at all times.

• High school diploma or equivalent (Associate’s degree preferred).
• 2+ years of healthcare customer service experience.
• 1+ year in a high‑volume call center.
• Fluency in Spanish.
• Proficient in Microsoft Word, Excel, Outlook.
• Ability to work independently in a home‑office environment with reliable broadband (≥50
  
  Mbps download / 25
  
  Mbps upload).
• Strong written, verbal, and active‑listening communication skills.
• Capacity to apply logical thinking, adapt to changing situations, and interact with diverse populations.

• Associate's degree in business, management, or operations.
• Experience in dental insurance or a dental office.
• Exposure to Medicare, Medicare Advantage, or Medicaid insurance claims.

Base Pay: Zone A: $16.68–$27.81;
Zone B: $18.14–$30.24;
Zone C: $19.55–$32.59 per hour (subject to experience and skills). FLSA status: hourly/non‑exempt. Eligible for overtime during peak seasons.

Benefits may include medical, dental, supplemental health, life and vision coverage, 401(k) with company match, tuition assistance, paid parental leave, flexible time off, and other employee‑centric programs.

At Avēsis, we celebrate differences and are building a culture of inclusivity and diversity. We are a qualified Equal Employment Opportunity employer and do not discriminate based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.