Insurance Agent

Company: NICO National Indemnity Company

We are looking for an Insurance Agent at Milepost Insurance Agency LLC to deliver exceptional customer experiences. The role involves selling new policies through inbound calls, assisting customers with coverage questions, explaining insurance options, and providing ongoing support in a high‑volume call center environment.

Location and Work Arrangement
:
Omaha, NE. Hybrid work structure following training (50% in‑office, including designated team days). Training is 100% in‑office. A dedicated, distraction‑free home workspace is required for remote work days. This position is salaried (no commission) and not eligible for employer visa sponsorship.

• Sell new insurance policies through inbound customer calls – no cold calling required.
• Guide customers through coverage options and recommend appropriate insurance solutions.
• Explain insurance products and policy details in a clear, easy‑to‑understand manner.
• Provide outstanding service by answering policyholder questions and resolving concerns.
• Manage a high volume of calls while maintaining accuracy and professionalism.
• Utilize multiple systems to document interactions, process requests, and update policy information.
• Support customers throughout the quoting, purchase, and policy service experience.
• Maintain compliance with agency procedures, licensing requirements, and customer privacy standards.
• Collaborate with teammates to deliver exceptional customer experiences and achieve service goals.
• Participate in training and development opportunities to expand insurance knowledge and skills.

• Property & Casualty license strongly preferred.
• Minimum of two years relevant work experience or a minimum of two years post‑secondary education.
• Solid computer and multi‑tasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work comfortably in a fast‑paced, high‑volume call center environment.

• Enjoys helping customers and building trust.
• Communicates complex information clearly and simply.
• Thrives in a fast‑paced, high‑volume environment.
• Demonstrates empathy, patience, and strong listening skills.
• Is comfortable guiding customers through coverage and purchase decisions.
• Multitasks effectively while maintaining accuracy and attention to detail.
• Adapts quickly to feedback, change, and new information.
• Balances independent work with strong teamwork and collaboration.
• Stays organized and manages competing priorities effectively.
• Is motivated by delivering exceptional customer experiences.

We offer a retirement and savings plan with immediate enrollment and 100% employer match up to 5%, medical, dental and vision coverage for regular full‑time employees and eligible dependents, a dedicated learning & development program, 100% upfront educational reimbursement, subsidized downtown parking, competitive time off policies including parental leave, an employee assistance program and much more.

We offer employee resource groups for volunteering, connecting with others, social gatherings, and professional development. We also provide a wellness program with an online wellness portal and a complimentary onsite fitness center.