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Remote Student Advisor - Bilingual Pro

Remote / Online - Candidates ideally in
Madison, Dane County, Wisconsin, 53774, USA
Listing for: Cengage Group
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-07-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26174 - 30307 USD Yearly USD 26174.00 30307.00 YEAR
Job Description & How to Apply Below
Position: Remote Student Advisor - Bilingual Support Pro

Cengage Group is hiring a Tier 2 Student Advisor to deliver personalized, high-quality client support in a fast-paced call center environment. You will handle a high volume of inquiries via case management software, phone, and chat, while delivering accurate, empathetic guidance to learners.

Ideal candidates have 1–2 years in customer service, strong communication, empathy, and problem-resolution skills, and the ability to multitask across multiple platforms to ensure a seamless learner

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