Outbound Call Center Rep

We’re building a world of health around every individual — shaping a more connected, convenient, and compassionate health experience. Join us and be part of something bigger – helping to simplify health care one person, one family, and one community at a time.

As a Member Engagement Coordinator at Signify Health, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in‑home or virtual healthcare evaluation. You will meet department productivity, quality, and customer service goals while reporting to a Member Engagement Manager.

• Make an average of 50 outbound calls per hour using an automatic dialer system to offer, explain, and schedule a free in‑home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensuring members understand the terms and respond to rebuttals persuasively while maintaining professional courtesy.
• Present a positive, professional, and high‑energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (e.g., 300–400 outbound dials, 25 appointments, adherence to shift and attendance policies, and quality targets).
• Adjust, reschedule, and cancel appointments with members and contracted providers as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side‑by‑side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

• High School Diploma or equivalent preferred.
• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center or high‑volume experience with an auto dialer and/or scripts preferred.
• Desire to work in an efficient, results‑oriented outbound call center environment.
• Persuasive with the ability to rebut while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems simultaneously while making calls.

• Medical, Dental, and Vision plans starting the 1st of each month after the start date.
• Bi‑weekly pay with monthly commission bonus potential.
• 401(k), employee stock purchase program, and tuition reimbursement.
• Employee discount programs.
• Work‑from‑home support: verified and reliable internet service with 10MB upload/download required; the company provides a keyboard, monitor, computer, headset, and other equipment. Applicants must provide their own workspace furniture and ensure a quiet workspace.
• 10 days of required paid training (Monday‑Friday, 8AM–4:30PM CST).

Work Type:
Full‑time
Annual

Hours:

40
Typical Pay Range: $15.00 – $26.93 per hour (base hourly rate or base annual full‑time salary depends on experience, education, geography and other factors). The role offers unlimited bi‑weekly commission potential.

Conditions of Employment:
Successful completion of a background check is required for this position.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.