Customer Technical Support

Customer Technical Support Specialist (Healthcare Technology)

Location: Remote/Onsite (Based on Business Need)
Employment Type: Full-Time
Experience Level: Intermediate

Job Overview

We are seeking customer-focused professionals who can combine exceptional customer service skills with strong technical troubleshooting abilities. Candidates with experience in healthcare, medical devices, IT help desk support, call centers, or bilingual customer support environments are highly encouraged to apply.
The ideal candidate remains calm under pressure, follows established processes, documents interactions accurately, and enjoys helping customers resolve technical issues. This role supports customers using insulin pump technology and related software solutions while ensuring a positive customer experience.

Key Responsibilities

• Provide timely and effective support for inbound customer calls and online inquiries regarding insulin pump products and related technologies.
• Deliver chat support and make outbound customer calls as needed.
• Utilize approved communication guidelines to address customer questions, concerns, and service requests.
• Troubleshoot and resolve issues involving:
  • Insulin pumps
  • Associated software platforms
  • Mobile applications
  • Patient portals
  • Continuous Glucose Monitoring (CGM) integrations
• Exercise sound judgment to identify solutions and efficiently resolve customer inquiries.
• Support customers experiencing urgent or stressful situations while maintaining professionalism and de-escalating concerns.
• Accurately document customer interactions, including calls, chats, and emails, within CRM systems.
• Analyze data and system logs related to customer-reported issues and product concerns.
• Identify potential product health and safety concerns and follow established escalation procedures.
• Serve as a customer advocate by communicating feedback and needs to internal teams.
• Recommend improvements to customer service processes, workflows, and support materials.
• Complete required training and maintain product knowledge necessary for success in the role.
• Meet or exceed established performance metrics, including quality standards, accuracy, call handling expectations, and schedule adherence.
• Adhere to attendance, productivity, compliance, privacy, and regulatory requirements, including HIPAA.
• Perform additional duties and schedule assignments as needed.

Required Skills

• Customer Service
• Customer Technical Support
• Technical Troubleshooting
• Technical Issue Resolution
• Healthcare Customer Support
• Strong Written and Verbal Communication
• Documentation and CRM Management
• Problem Solving and Critical Thinking

Top Candidate Priorities

Strong customer service mindset

Technical troubleshooting ability

High attention to detail

Healthcare or medical device experience preferred

Excellent communication skills

Experience working in a fast-paced call center environment

Preferred Qualifications

• Bilingual in English/Spanish or English/French
• Experience with CRM platforms such as Salesforce, Zendesk, or similar systems
• Experience troubleshooting mobile applications, software, and internet connectivity issues
• Typing speed of 55+ WPM with strong accuracy
• Prior healthcare, medical device, patient support, IT help desk, or technical support experience

Training & Schedule

• Paid training provided
• Training schedule:
  Monday-Friday for 6 weeks (PST)
• Customer support operates 24/7/365
• Schedules may include:
  • Days, evenings, nights
  • Weekends and holidays
  • Alternative schedules such as 4x10 and 3x12 shifts
• Final schedules are determined based on business needs and operational coverage requirements

Ideal Backgrounds

Candidates from the following environments are likely to be successful:

• Healthcare Customer Support
• Medical Device Support
• Technical Support / Help Desk
• Call Center Operations
• Patient Services
• Software or Mobile Application Support

Job Type & Location
This is a Contract to Hire position based out of San Diego, CA.
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Final date to receive applications
This position is anticipated to close on Aug 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500,…