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Remote Student Support Specialist (Bilingual
Remote / Online - Candidates ideally in
Homer, Kenai Peninsula Borough, Alaska, 99505, USA
Listed on 2026-07-30
Homer, Kenai Peninsula Borough, Alaska, 99505, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver personalized, high-quality customer support in a fast-paced education tech environment. You will resolve student issues via case management software, phone, and chat, juggling multiple systems with empathy and accuracy.
The role emphasizes relationship-building, effective communication, and ownership of learner outcomes, with a focus on delivering an exceptional customer experience.
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