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Remote Student Advisor: Customer Care & Case Management
Remote / Online - Candidates ideally in
Brownsville, Cameron County, Texas, 77034, USA
Listed on 2026-07-30
Brownsville, Cameron County, Texas, 77034, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to provide personalized, high-quality support in a fast-paced call center environment, handling inbound and outbound contacts.
You will resolve learner issues with empathy and precision, manage cases across multiple platforms, and strive for a 95% closure and answer rate while maintaining accuracy. This role emphasizes customer advocacy, de-escalation, and end-to-end ownership to help students focus on learning and achieve their goals.
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