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Remote Student Success Advisor
Remote / Online - Candidates ideally in
Portland, Multnomah County, Oregon, 97227, USA
Listed on 2026-07-30
Portland, Multnomah County, Oregon, 97227, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Cengage Group in Portland, OR is hiring a Tier 2 Student Advisor to deliver personalized, high-quality customer support in a fast-paced, solutions-driven frontline role.
You will manage a high volume of inbound and outbound contacts through case management software, phone and chat, own the customer journey from first contact to resolution, de-escalate concerns with empathy, and document interactions across multiple systems to ensure accurate, complete records.
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