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Remote Student Advisor — Customer Experience
Remote / Online - Candidates ideally in
Cleveland, Cuyahoga County, Ohio, 43212, USA
Listed on 2026-07-30
Cleveland, Cuyahoga County, Ohio, 43212, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver high-quality customer support. You will handle inbound and outbound contacts, resolve learner inquiries with empathy, and maintain accurate case documentation across multiple platforms.
The role emphasizes ownership of outcomes, de-escalation skills, and an exceptional learner experience. Experience in fast-paced environments and strong communication are essential for success.
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