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Remote Student Advisor - Uplift Learners Daily
Remote / Online - Candidates ideally in
Aiken, Aiken County, South Carolina, 29228, USA
Listed on 2026-07-30
Aiken, Aiken County, South Carolina, 29228, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver exceptional, empathetic customer support in a fast-paced call center environment. You will manage cases via multiple channels (phone, email, chat), build strong relationships with learners, and own the end-to-end resolution process while de-escalating concerns with professionalism and care.
Ideal candidates have 1–2 years in customer service, are bilingual in Spanish/English, and can operate in a structured, learner-focused setting.
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