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Remote Student Support Advisor
Remote / Online - Candidates ideally in
Johns Creek, Fulton County, Georgia, 30303, USA
Listed on 2026-07-30
Johns Creek, Fulton County, Georgia, 30303, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Cengage Group in Atlanta is seeking a Tier 2 Student Advisor to deliver personalized, high-quality customer support to learners. You will handle case management, phone, chat, and email with empathy, accuracy, and efficiency in a fast-paced call center setting.
We require 1–2 years of customer service experience and strong communication skills. You will multitask across platforms while maintaining a learner-first mindset. Bilingual Spanish/English is a plus.
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