Customer Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Client Services Atlanta, GA, US

3 days ago Requisition

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• We encourage your individual growth and look to promote within!

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.

• Assist customers with bank and auto loan account questions in a high-volume contact center environment.
• Handle inbound and outbound calls professionally while providing accurate account support.
• Process ACH requests.
• Provide payoff quotes for consumers and dealers.
• Update customer account information, including address changes and name changes.
• Assist customers with online banking account needs, including password resets.
• Order copies of checks/payments as needed.
• Review customer account status and assist with payment-related questions.
• Support early-stage account recovery conversations by helping customers understand available payment or resolution options.
• Accurately document customer interactions and account updates.
• Maintain professionalism, empathy, and compliance during all customer conversations.
• Perform other duties as assigned.

• High School Diploma or GED
• Experience in a High-Volume Contact Center:At least one (1) year of experience in a high-volume call center
• Proven Remote
  
  Work Experience:
  
  Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely
• State Licensing Covered:We handle and fully cover all required collections licensing across multiple states - no cost to you.

defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.