Student Services Navigator

Join our Team at Portland Community College

Please Note:

PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team tland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

The Student Services Navigation Centers are seeking a dynamic and student-focused individual to join our team as a Student Services Navigator. In this front-line, customer service-oriented role, you will serve as a one-stop resource for students and community members, providing exceptional support across multiple service modalities. As the first point of contact, you will play a critical role in welcoming and assisting individuals—whether they arrive with general questions, complex concerns, or are experiencing frustration.

You will provide clear, compassionate guidance and accurate information, drawing on a strong working knowledge of key partner departments across the College. Navigators are expected to actively maintain this knowledge to ensure they can represent those areas effectively and offer timely, relevant support. When needed, you will help connect individuals to appropriate college staff for more specialized assistance. In addition to providing direct support, you will have access to student systems to process registrations and perform other essential functions on behalf of students and the College.

This work is fast-paced and will continue to evolve in response to the changing needs of students and the community. Navigators must have a service mindset, be adaptable, solutions-oriented, and ready to grow with the role as services, systems, and student expectations continue to shift. This position is essential in creating a seamless, student-centered experience that supports success, reduces barriers, and fosters a sense of belonging throughout the student journey.

This position is fully ONSITE with very limited remote work opportunities, as determined by the supervisor as  your cover letter, please address:

Your interest in the position

How you meet the minimum qualifications and success criteria

See the classification description for additional information:https://(Use the "Apply for this Job" box below). You'll Do and Who We Are Looking For

Minimum Qualifications:

High school diploma or equivalent. One year of college level coursework in Student Services, Business, Service Industry, Sociology, Communication or a related field.

One year of relevant experience may substitute for the college level coursework.

Two years’ experience in general office support or one year experience in a student or customer service environment with considerable public contact providing technical assistance and guidance to others and working with complex procedures and regulations.

These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria.

Demonstrates consistent professionalism in handling difficult situations, de-escalating conflicts, and ensuring positive student experiences.

Demonstrates an understanding of supporting students beyond transactional assistance.

Demonstrates adaptability to changing work requirements, dynamic high-volume service environment, and with constantly changing technology.

Demonstrates knowledge of strategies to support individual student centered experiences based on factors such as, race,…