Dispatcher, Customer Service​/HelpDesk

• Base Pay $18.00 - $28.00 / Hour
• Job Category Dispatcher, Skilled Trades, Customer Service
• Employee Type Full-Time
• Required Degree High school
• Manage Others No

Contact information

Description

Eco Plumbers, Electricians, and HVAC Technicians

Are you a high-energy professional who thrives in a fast-paced environment? Eco is looking for an experienced Dispatcher to join our team! In this role, you will be the heartbeat of our operations, flowing vital information across departments to ensure our technicians are set up for success and our clients receive world-class service.

Shift:

Mon - Fri, 10:00 AM - 7:00 PM

As a Dispatcher, you will manage the daily flow of field operations through careful planning and constant communication.

Key Responsibilities:

Logistics & Scheduling:
Communicate arrival times and appointment statuses to clients while managing schedule updates to ensure no appointment windows are missed.

Operational Support:
Audit jobs for accuracy, execute rebooks and prebooks, and assist with special order processes.

Team

Collaboration:

Provide exceptional support to field staff, assist Sales Coordinators, and fill in for their roles during breaks or vacancies.

Performance Tracking:
Review daily run rates, fill out weekly reports, and meet "Next Stop" and update guidelines.

Experience:

Must have at least 2 to 3 years of prior experience in a Dispatcher role.

Mindset: A strong ability to prioritize with an analytical and critical thinking mindset.

Pressure Performer:
High adaptability and equanimity when things get busy.

Detail Oriented:
Extreme attention to detail and accuracy in all tasks.

Communication:
Excellent verbal and written communication skills.

Growth-Oriented: A willingness to learn home service terminology and a desire to "Grow or Die" with our team.

Requirements:
Offers are contingent upon passing a pre-employment background check and drug screening.

Pay Range: $18.00 – $28.00 per hour.

Benefits:
Eligibility begins after a 90-day probationary period.

Shift: Monday – Friday, 12:00 PM – 9:00 PM.

On-Site Requirement:
This is a strictly in-office position; W e do not offer remote work.

Availability:
Regular weekend or evening work is required per a rotational on-call schedule.

Peak Seasons:
During seasonal extreme weather-related events, the position may require long hours.

Professional Standards:
We maintain a professional call center environment with a specific dress code and a "work at work" policy regarding personal electronics.

Requirements

Who We're Looking For:

A self-motivated individual with a strong ability to prioritize and an analytical mindset.

Someone who performs well under pressure and possesses exceptional attention to detail.

A team player who thrives in a busy, goal-oriented environment.

Excellent communication skills with a passion for providing incredible customer service.

Summary

Why is this your next career move?

A Clear Path to Advancement:
This role serves as a gateway to a comprehensive understanding of the Eco operational process, offering a direct path for advancement into future positions.

Impact and Influence:
You'll be the crucial link between our customers here at Eco and our field team, directly contributing to technician success and ensuring every customer receives exceptional service.

Professional Development:
You'll gain valuable knowledge of the home services industry and learn key operational skills that will serve as a strong foundation for your career.

Team-Driven Environment:
Join a dynamic team where your focus on detail and collaborative spirit are essential to our collective success and are recognized for the critical support you provide.

#ECO2

At Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings to the company to help us reach our common goals, and we have fun getting there!