Remote Customer Support Team Lead (Telehealth
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-31
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
Triwill Group
Remote/Work from Home
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Lumi Meds is a remote-first telehealth startup focused on weight management and metabolic health. We seek a decisive Customer Support Team Leader to own the frontline CS/OPS team during US hours, remove blockers, and drive performance without constant supervision.
You will mentor agents, enforce SOPs, analyze metrics, and report insights with proposed solutions to leadership. This role requires professional-level English and strong ownership.
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