Remote Student Support Specialist
Remote / Online - Candidates ideally in
Oro Valley, Pima County, Arizona, USA
Listed on 2026-07-31
Oro Valley, Pima County, Arizona, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor to deliver personalized, high-quality customer service in a fast-paced call center. You will handle a high volume of inbound and outbound contacts via case management software, phone, and chat, resolving issues with empathy and precision.
Ideal candidates have 1–2 years in customer service, strong communication, and the ability to multitask across platforms while maintaining accuracy and a learner-focused approach.
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