Licensing & Contracting Representative

Job Overview

The Licensing and Contracting Representative assists agents in the field by processing carrier applications, answering commission‑related questions, and providing back‑office support to streamline agent operations and maximize sales.

• Answer inbound calls and make outbound calls as needed.
• Respond to agent emails via a ticket system.
• Provide agents with back‑office support.
• Assist agents with commission questions, lead support, product information, and more.
• Promote and support Allstate Health product sales.
• Maintain positive working relationships with assigned accounts.
• Meet or exceed call quality metrics.
• Provide world‑class support on every call.
• Execute additional projects as assigned.

• Industry knowledge – Life & Health.
• Account‑management background.
• Exceptional phone etiquette.
• Excellent written, verbal, listening, and interpersonal skills.
• Ability to multitask and prioritize workload with little oversight.
• Remote work capability; experiences collaborating with a remote team.
• Proficient with Microsoft Office Suite and multi‑screen navigation.
• Basic computer troubleshooting skills.
• Positive attitude.

• High School Diploma or GED (required).
• Minimum 2 years of customer‑service and call‑center experience (required).
• No supervisory responsibilities.

Hourly rate of $17.98 – $26.16, commensurate with experience and qualifications.

All candidates will be required to submit to a background investigation before employment.

Allstate is an equal opportunity employer. Discrimination on the basis of veteran status, protected class, or any other characteristic is prohibited. Allstate does not sponsor employment‑based visas for this position. All statutory and regulatory requirements regarding equal employment opportunity are satisfied.