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Remote Student Advisor — Learner Support & Outcomes
Remote / Online - Candidates ideally in
Tacoma, Pierce County, Washington, 98401, USA
Listed on 2026-07-31
Tacoma, Pierce County, Washington, 98401, USA
Listing for:
Cengage Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Cengage Group is hiring a Tier 2 Student Advisor to deliver personalized, high-quality support to learners. You will handle inquiries via case management software, phone, and chat in a fast-paced call center environment, delivering thoughtful, accurate assistance with a focus on resolving issues promptly.
Ideal candidates have 1–2 years in customer service, strong communication, and the ability to multitask across platforms while maintaining care for learners throughout the resolution process.
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