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CX Performance Lead — Lead, Coach & Elevate Experience (Remote

Remote / Online - Candidates ideally in
Dallas, Dallas County, Texas, 75215, USA
Listing for: Bestow
Remote/Work from Home position
Listed on 2026-07-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, CRM System, Client Relationship Manager, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 110000 - 170000 USD Yearly USD 110000.00 170000.00 YEAR
Job Description & How to Apply Below
Position: CX Performance Lead — Lead, Coach & Elevate Experience (Remote)

Bestow, a leading life insurance tech platform, is hiring a Performance Lead, Customer Experience. You will mentor a team of Customer Care Advisors, guide escalation handling, and drive performance improvements across channels in a hybrid Dallas (US) or remote setup.

Ideal candidates have 6+ years in customer service, CRM proficiency, and a proven ability to coach, analyze metrics, and collaborate with partners to deliver a world-class customer experience in a highly regulated industry.

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