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Remote QA & Policy Reviewer for AI in Customer Operations
Remote / Online - Candidates ideally in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-01
Fort Worth, Tarrant County, Texas, 76102, USA
Listing for:
AuraOne
Remote/Work from Home
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Aura One seeks a Customer Support Specialist contractor to evaluate AI outputs within customer operations workflows. You will review outputs, grade tone, escalation logic, and stakeholder fit using a structured rubric, flagging policy-adherence gaps and operational risks.
Ideal candidates have hands-on experience in customer operations, can apply multi-page rubrics consistently, and provide clear written reasoning linking decisions to specific policies or workflows.
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