Ticket Office Representative

Position Summary

Working on UNM's main campus, this position will work both daytime hours in the UNM Bookstore Ticket Office as well as nights and weekends at the CFA Ticket Office and Center for Collaborative Arts & Technology (CCAT) Ticket Office. This position supports UNM Ticketing Services' role on campus as the ticket service provider for campus venues including Popejoy Hall, Rodey Theatre, Keller Hall, Carlisle Gym (The Elizabeth Waters Center for Dance), The Experimental Theatre and the upcoming CCAT concert hall.

It involves interacting directly with season-ticket holders and other ticket‑buying customers on day‑to‑day sales inquiries, problems and concerns, processing subscription and season‑ticket orders and seat change requests, building all CCAT events in Paciolan (UNM's Ticketing System), supervising ticket office activities during events, performing administrative and clerical tasks, overseeing scheduling of Patron Experience student interns, training student employees and support staff, and performing other miscellaneous job‑related duties as assigned.

The role requires daytime and night/weekend hours and is not eligible for remote work.

• Handle ticket sales and customer service for university venues including Popejoy Hall, Rodey Theatre, Keller Hall, Carlisle Gym, Experimental Theatre, and CCAT concert hall.
• Process subscription and season‑ticket orders and seat change requests.
• Build all CCAT events in the Paciolan ticketing system.
• Supervise ticket office activities during events (Main Stage Events, music events, theatre performances, and CCAT events).
• Perform administrative and clerical tasks such as special projects, correspondence, and program‑related activities.
• Oversee scheduling and rotation of Patron Experience student interns, provide training, and implement a daily briefing for all student employees.
• Perform miscellaneous duties as assigned.
• Work daytime, nights, and weekends; remote work not permitted.

Compliance with all NCAA rules and regulations is required if the position is assigned to the Athletics Department.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year‑for‑year basis.

• Established professional experience with Paciolan Ticketing Systems.
• Familiarity with Staff Saavy scheduling programs and UNM Lobo Time.

Hourly: $17.56 - $22.29

This is a benefits‑eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. UNM offers educational benefits through tuition remission and dependent education programs.

The University of New Mexico requires all regular staff positions to successfully pass a pre‑employment background check, including but not limited to criminal history, fingerprint screening, education credential verification, and prior employment verification.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.