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Remote Trailguide (Tier 1) — Customer Care Pro

Remote / Online - Candidates ideally in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Peak Support
Remote/Work from Home position
Listed on 2026-08-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 48000 - 70000 USD Yearly USD 48000.00 70000.00 YEAR
Job Description & How to Apply Below

Peak Support is seeking a Tier 1 Trailguide to be the first point of contact for Scout Motors customers across phone, chat, email, social, and in-app messaging. You will guide customers through reservations, account updates, and payment questions, taking ownership from first contact through resolution whenever possible.

In a fast-paced, customer-focused environment, you will use CRM tools and knowledge bases to resolve inquiries, document case notes, and collaborate with team leads to

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