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Remote Health Plan CSR — Empathetic Member Advocate
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-02
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Johns Hopkins Medicine
Remote/Work from Home
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Johns Hopkins Medicine is hiring a Customer Service Representative for the Call Center in a 100% remote role. The position pays $21.87 per hour and requires permanent residency in Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida.
Shifts are 5 days a week, with 8-hour days and rotating weekends. Responsibilities include handling inbound calls about Medicare Advantage benefits, enrollment, and claims status, while maintaining CMS guidelines and internal policies.
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