Remote Licensed Customer Service Representative 1 1

Remote Licensed Customer Service Representative Build a career in insurance, from the comfort of home

What if your next career move came with paid licensing, full benefits, and real room to grow, all without leaving your house? At Foundever, we invest in you from day one so you can build something lasting in the insurance industry.

Have you ever thought about becoming a licensed insurance professional? This is your opportunity.

As a Work From Home Licensed Insurance Customer Service Representative, you will handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies. Your focus will be delivering accurate, empathetic service while helping customers understand their coverage and resolve policy questions with confidence.

This role is about education, not pressure. You will offer thoughtful, needs based coverage recommendations that genuinely fit each customer's situation.

Here is how you get started:
While completing your licensing requirements, you will begin by supporting billing inquiries. Once licensed, you transition into full policy servicing and coverage support. Foundever covers every step of the licensing journey including pre-licensing preparation, exam fees, and background checks.

To set yourself up for success, you will need a quiet, dedicated workspace at home where you can stay focused during training and customer calls.

• $16 to $19 per hour based on training phase and production milestones
• 100% paid professional training starting at $16 per hour
• Foundever covers your licensing costs including prep, testing, and fees
• Employee Assistance Program and wellness resources
• 401(k) with company match
• Paid Time Off and employee discounts
• Bonus programs and referral incentives
• 93% of managers promoted internally because growth here is real

• 18 years or older with a high school diploma or GED
• 1 year of customer service or related experience preferred
• Comfortable managing inbound calls in a structured, work from home environment
• Open availability including evenings and weekends based on business needs
• Commitment to consistent attendance during training and your assigned schedule after successful completion is key. Your engagement, attendance, and performance throughout training help us match you with the best available production schedule for success.
• Motivated to complete coursework and earn your state insurance license

• Ability to navigate multiple systems and tools with ease
• Clear, professional communication with customers and teammates
• Confidence explaining insurance coverage options with empathy
• Strong self motivation, accountability, and attention to detail
• Ability to identify customer needs and recommend the right solutions

To do your best work, you will need:

• A hardwired high speed internet connection with a minimum of 20 Mbps upload and download
• A quiet, secure, and dedicated workspace free from distractions
• A webcam is provided and will be used throughout training to create an engaging, connected learning experience. Once you are in your role, you can expect to use it for team check ins, one on ones, and team activities as well.
• A personal computer, laptop, or compatible tablet during College of Insurance training

Foundever covers everything you need to get licensed including pre-licensing training and exam prep, testing and licensing fees, and required background checks.

Please note that travel to testing or fingerprinting locations may be required, and a valid state issued photo  needed to complete this process.

Hours of Operation

• Monday through Friday: 8 a.m.
  
  -10 p.m. ET (7 a.m.
  
  -9 p.m. CT)

Shifts may include evenings and weekends. All shifts are scheduled within our hours of operation, and schedules are shared in advance so you can plan accordingly.

Training Schedule

• College of Insurance (COI) Training:
  Monday-Friday, 9 a.m.
  
  -5:30 p.m. ET (8 a.m.
  
  -4:30 p.m. CT)

People who enjoy structured learning, helping others make sense of complex information, and building a stable work from home career with real…