Call Center Representative - Hybrid St Petersburg, FL

Position Overview

The Zelis Payments Payee Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Payee Services Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career.

We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience; we are happy to teach you! In order to be considered, you must reside within 50 miles of the Zelis StPetersburg, FL Office. The Payee Services Representative positions require candidates to go into the Zelis StPetersburg office two (2) days per month on the 1st and 3rd Wednesday of the month.

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment.
• Work to resolve any outstanding issues related to their payments, including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer).
• Assist providers in signing up for direct electronic funds transfer products and in the registration process, online web portal set‑up, and provider portal guidance including basic troubleshooting.
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
• Build and maintain a thorough knowledge of Zelis Payments products and solutions.
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
• Maintain scheduled adherence and remain productive throughout your given shift.
• Consistently meet monthly stat expectations and attendance goals.
• Maintain and display a positive attitude.

• Passion for customer service and helping people.
• Excellent telephone etiquette and verbal communication skills.
• Proficiency in problem‑solving and basic troubleshooting.
• Computer proficiency and technical aptitude.
• Attention to detail.
• Consistent and reliable.
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations.

You will be responsible for maintaining your remote workstation in compliance with company guidelines. To excel in a remote work environment, you must have a quiet, professional workspace and a stable internet connection.

We are unable to proceed with candidates who require visa sponsorship now or in the future.

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote‑friendly culture, and all employee work locations are based on the needs of the position and determined by the Leadership team. In‑office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for this role.

We are dedicated to ensuring our application process is accessible to all candidates. If you need a reasonable accommodation, please let us know.

The statements provided describe the general nature and level of work performed by individuals assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities, duties, or skills from time to time.