Bilingual CSR (EST Time Zone

Bilingual Customer Service Representatives (Remote)

Long Term Contract with Possible Temp to Perm Opportunity

Pay Rate:

• Spanish - $17/hr
• Russian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Creole, Korean - $18/hr

Location:

• Candidates must be located in EST time zone states (SD, ND, MN, NE, FL, TN, IA, TX, IN, IL, SC, MA (Remote)
• Projects
  
  Hours:
  
  Must be available and willing to work Monday to Friday, 8am to 8pm EST and Sat 10am – 6pm EST

Languages Needed:

• Russian
• Mandarin
• Cantonese
• Hindi
• Urdu
• Bengali
• Creole
• Korean
• Spanish

Job Responsibilities:

• Handle inbound customer service calls related to healthcare enrollment and support services
• Assist clients with plan selection, enrollment, and general inquiries
• Provide excellent customer service in a fast-paced environment

Requirements:

• High school diploma or equivalent required
• 1 to 2 years of call center experience preferred
• Strong communication and customer service skills
• Ability to multitask and learn new systems quickly
• Must be fluent in English and designated bilingual language
• Minimum typing speed of 35 WPM
• Basic computer knowledge required

Assessments

Required:

• Typing Assessment
• Computer Literacy Assessment

Work Schedule:

• Must be flexible to work Monday through Friday and possible Saturdays within EST business hours

Mandatory Training:

• 4 weeks of full-time training required
• Training:
  Candidate must be available for 30-days (4 weeks) of FULL TIME MANDATORY TRAINING 8:30-5:00pm EST.
• Post Training
  
  Schedule:
• 8:30 a.m. – 5:00 p.m.
• 9:00 a.m. – 5:30 p.m.
• 11:30 a.m. – 8:00 p.m.

Remote Work Requirements:

• Windows 10 computer or laptop
• Wired USB headset with microphone
• Stable high-speed internet connection
• Chromebooks and Bluetooth headsets are not permitted
• Typing (35 wpm) and basic computer skills, COMPUTER LITERACY (70%) assessment are required. Provide the scores on the candidates resume under their name. Benefits include medical, dental, vision, and paid sick time

Equal Employment Opportunity Statement:

Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic."

Physical Requirements:

This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements