Member Agent
Anaheim, Orange County, California, 92801, USA
Listed on 2026-08-02
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Member Agent
We're seeking a Member Agent to work at a premier healthcare service provider in California. With us, it's all about finding the job that's just right.
Salary/Pay Rate/Compensation: $18/hr
Shift: Monday-Friday, 8am-5pm
Location:
Remote (only candidates in CA will be considered, excluding specified cities) Benefits:
Med/Den/Vis, 401(K), PTO, and Paid Holidays
Why you should apply to be a Member Agent:
• Enjoy the flexibility of a fully remote position, allowing you to work from the comfort of your home.
• Be part of a supportive team that values excellent customer service and teamwork.
• Gain experience in a dynamic environment with opportunities for professional growth.
• Work with cutting-edge technology and tools to enhance your customer service skills.
What's a typical day as a Member Agent? You'll be:
• Answering telephone calls using an automated system and responding to general and moderately complex questions, or forwarding calls to appropriate personnel.
• Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs).
• Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results.
This job might be an outstanding fit if you:
• Have a High School diploma or equivalent and a minimum of one (1) year of customer service experience.
• Can submit a speed test via showing download speeds of at least 60mbps and upload speeds of at least 6mbps. Must have ethernet connection plugged directly into router (required)
• Are experienced in working with computer software, customer relationship management tools, and telephone technology.
What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Member Agent today!
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