REMOTE Member Services Representative- Minnesota Resident Only

Government Membership Services supports all of Company members who are enrolled in a government funded insurance plan:
Medicare, Medicaid and Marketplace services (MNsure).

• Reps take between 50-70 calls/day (8-10/hour) from members who have questions regarding their current insurance plan.

• Questions often are regarding coverage, copayments, premium billing, network, premiums, deductibles, etc.

• They will allow people to work remotely after a day or so of training, but all candidates MUST be able to go work in the office at a moments notice.

call center customer service

call center customer service

Last time call center experience was not a hard requirement, but a long customer service history was needed to make up for it and we would like to keep with that same idea. The same goes with experience in the health care industry- while it is strongly preferred it is not exactly required as long as they have other outstanding skills.

Critical thinking and the ability to think dialectically are key skills, as is the ability to ask questions. Empathy and a desire to help is always an important skill, and it is fair to say that some experience in Customer Service is a requirement.

They must have an ethernet internet connection and a private work area to be able to work from home.

Intermediate Level

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $25.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Minneapolis,MN.

This position is anticipated to close on Aug 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.