Remote Customer Support Operations Lead
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-03
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Truebill
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Rocket Money is seeking a Team Leader, Operations - Customer Support for a remote US-based role. You will coach a team of Operations Associates, monitor performance, and drive process improvements to deliver exceptional member experiences.
You’ll develop product expertise, handle escalations, and collaborate with cross-functional teams. 3+ years in customer service and leadership of five+ direct reports preferred;
Looker and Intercom experience a plus. Competitive compensation.
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