Auto Warranty Claims Processor

Contractor Opportunity:
Automotive Warranty Claims Processor

Location:

Remote - USA Only

Engagement Type:
Contractor via Third-Party Supplier

Contracting Entity:
Accenture

Supplier of Record: eteam

Start Date:

8/24/2026

Duration: 12 Months with potential for extension

We are seeking qualified Contractors to fill an Automotive Warranty Claims Processor position.

As a Claims Processor in the automotive sector, your primary responsibility will be to review dealer claims for warranty reimbursement by the manufacturer. This role requires direct interaction with dealership personnel, both over the phone and through email, to ensure all required documentation is provided and claims are accurately processed.

You will communicate necessary claim corrections and guide dealers through the reimbursement process, enabling prompt and accurate payment for warranty work performed. Attention to detail, strong organizational skills, and a customer-focused approach are essential for success in this position.

The ideal candidate will demonstrate a comprehensive understanding of automotive mechanics, dealership operations, and warranty programs, complemented by excellent interpersonal skills and proficiency with digital tools. This is an opportunity to play a vital role in supporting dealership partners and ensuring the integrity of manufacturer warranty programs.

This is a remote opportunity open to individuals located in the United States (USA).

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operations will be Monday – Friday, in which the candidate must be available to work an 8-hour shift between 8:00 AM to 6:00 PM Eastern Time. Shifts may vary due to business needs.

Contractors will be engaged and paid for by a third-party payroll supplier, eteam, which will serve as the employer of record for tax and compliance purposes.

Core Duties

• Receive inbound calls and chats from dealerships and/or end customer
• Maintaining / updating equipment registrations
• Resolving pricing errors on claims
• Updating warranty coverage periods on equipment
• Answering dealer questions about warranty policy and claim submission
• Resolving dealer issues with claim entry and submission
• When additional research is required, make outbound calls to dealerships to resolve outstanding issues
• Must have strong attention to detail when listening and speaking to dealerships, and using company systems to process their information
• Utilize training resources and internal sites as required
• Build relationships with dealerships to provide excellent customer experience to every dealership, every time
• Use critical thinking skills to process complex situations and provide personalized resolutions

Deliverables or Project Scope

• Inbound Communication
• Receive and address inbound calls and chats from dealership personnel and end customers
• Actively listen to concerns, questions, and requests, ensuring thorough understanding and empathetic engagement during every interaction

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)
• Client internal systems and/or platforms

Qualifications

• High School Diploma
• Minimum of 3 years Automotive repair experience
• Minimum of 1 year Customer Service experience

Preferred Qualifications

• Bachelor's Degree or Higher
• Vehicle Warranty Knowledge
• ASE certification is a plus
• Experience in customer support operations emphasizing automotive service / after sales support
• Experience as a Warranty administrator within a Dealership environment

Additional Information / Requirements

• Must have knowledge of the working mechanics of vehicles
• Provide clear written and oral communication
• Knowledge of Microsoft Suite and basic computer skills Compliance Notes

  This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

  The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

  Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

  Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

  Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

  Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

  • In response to a formal complaint or charge,
  • In furtherance of an investigation, proceeding,…