Call Center Representative

Job Category Customer Service

In this role, you will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

CUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores

WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers

ADMINISTRATIVE: Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc… All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

ADDITIONAL RESPONSIBILITIES: Performs other duties as assigned Contribute to making the call center a great place to work Display a courteous and positive attitude daily The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays.

Must be open to working a shift with a start time between the hours of 7:00am - 8:00pm. An 8:00pm shift start is considered 2nd shift.

Salary: $18.00/hr, - shift differential of $1.00 is given if placed on 2nd shift. Remote Position
- Remote Training

- Start date:

September 14, 2026 Prefer those with prior call center experience.

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown.
• Strong verbal and written communication skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.).
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow-up practices.
• Apply effective phone skills.
• Ability to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.

• H.S. diploma/GED required.
• Three (3) years or more in Customer Service with issues resolution required.
• Travel None.
• DOT Regulated No.

• medical
• prescription
• dental
• vision
• life insurance and disability insurance options
• paid time off for vacation
• illness
• bereavement
• family and parental leave
• tax-advantaged 401(k) retirement savings plan

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Ryder Pay Transparency Policy.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder will…