Customer Success Representative - LATAM

Category:
Mental Healthcare

Location:

At Insight Therapy Solutions, we're on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we're looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.

• 100% remote - work from home
• Career growth - we'll train you in healthcare sales skills
• Be part of meaningful work - helping people connect with mental health care
• Supportive, inclusive team environment

• As a Customer Success Representative, you'll be the first point of contact for clients seeking therapy. Your job is to:
• Answer inbound calls and emails, providing helpful, caring, and professional support
• Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
• Collect basic information (demographics, insurance, referral details) to match clients with the right provider
• Accurately record client details in our systems (EHR, CRM, scheduling tools)
• Build trust and rapport with clients through empathy and clear communication
• Receive hand-on training to introduce and promote our services to individuals, clinics, and companies

• Strong English communication skills (spoken and written)
• 1-2 years' experience in customer service, call center, or BPO work
• A friendly, patient, and professional approach with clients—even when they are in distress
• Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
• Reliable, self-motivated, and able to work independently in a remote setting
• Sales experience is not required - we'll train you!

• Annual paid time off
• Paid US holidays
• Paid birthday off
• Monthly health stipend
• Performance-based bonus opportunities

Details

Originally posted on Himalayas