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Remote Customer Support Team Lead
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-08-03
Boise, Ada County, Idaho, 83701, USA
Listing for:
Triwill Group
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Steno seeks a Customer Support Lead to coach a remote team of 8 agents. You will shape workflows, monitor metrics, and drive escalation handling quality. A data-driven leader with 3+ years in customer support and 1–2 years in leadership will excel in optimizing call and ticket routing while maintaining hospitality at scale.
You will work 9am-5pm PT hours, with benefits and equity options. Compensation reflects market rates in the US. Remote work supported with internet/phone stipend.
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