Vice President, Global Enterprise Customer Success (Remote, USA)
Hollywood, Broward County, Florida, 33019, USA
Listed on 2026-08-03
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Team Viewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Are you ready to join our team and make an impact?
The Vice President, Global Enterprise Customer Success leads Team Viewer's global Enterprise Customer Success organization and is responsible for protecting and growing the company's Enterprise recurring revenue. This executive owns the post-sales customer relationship for Team Viewer's largest customers, driving adoption, value realization, executive engagement, renewals, and retention.
This role is a key member of the Global Revenue Leadership Team and works in close partnership with Enterprise Sales, Renewals, Product, Support, Professional Services, and Marketing to deliver industry-leading customer outcomes and recurring revenue performance.
The primary measure of success is Enterprise Gross Revenue Retention (GRR), supported by predictable renewals, customer health, executive relationships, and operational excellence.
Revenue Retention & Renewals- Own global Enterprise Gross Revenue Retention (GRR).
- Lead the Enterprise renewal strategy in partnership with Sales
- Drive forecast accuracy and weekly renewal governance.
- Build executive intervention plans for at-risk strategic accounts.
- Reduce preventable churn through proactive customer engagement.
- Establish best-in-class renewal inspection and risk management processes.
- Lead a global team of Enterprise Customer Success leaders and Customer Success Managers.
- Develop engagement models for Strategic, Enterprise, and Named Accounts.
- Ensure customers achieve measurable business outcomes and ROI.
- Drive adoption of Team Viewer's Enterprise portfolio, including Remote Connectivity and Digital Employee Experience (DEX).
- Build trusted relationships with CIOs, CISOs, CTOs, and senior IT executives.
- Personally sponsor Team Viewer's largest global customers.
- Lead Executive Business Reviews (EBRs) and executive escalation management
- Support on execution of key customer events, Customer advisory Boards and User forums in partnership with marketing, sales and product teams.
- Partner closely with Enterprise Sales, CX Operations, Product Management, Professional Services, Support, and Marketing to ensure a seamless customer experience and support revenue growth.
- Represent the voice of the Enterprise customer in product strategy and roadmap discussions.
- Implement scalable customer health scoring, success planning, and renewal governance in partnership with Revenue and CX Operations teams.
- Drive data-driven decision-making using customer health, adoption, and renewal analytics in partnership with Operations and Finance
- Establish consistent operating rhythms across all regions.
- Gross Revenue Retention (Primary KPI)
- Enterprise Renewal Rate
- Renewal Forecast Accuracy
- Enterprise Churn Reduction
- Executive Business Review Coverage
- Product Adoption & Utilization
- Customer Health Score
- Customer Advocacy & References
- Team Engagement & Leadership Effectiveness
- 15+ years of Enterprise Customer Success, Renewals, or Enterprise Account Management leadership.
- Proven experience leading global teams in a B2B SaaS organization.
- Demonstrated success improving GRR across large Enterprise customer portfolios.
- Strong commercial acumen with experience partnering closely with Enterprise Sales.
- Experience working with Fortune 1000 customers and executive stakeholders.
- Background in enterprise software, IT…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).