Email Support Specialist

Careerscape is recruiting on behalf of our client for an entry-level Email Support Specialist to join their growing remote customer care team. This is a great opportunity for someone who loves helping people, writes clearly and warmly, and wants to build a career in customer experience with a company that values thoughtful, human support over rushed responses.

Day to day, you will spend most of your time inside a shared inbox or helpdesk platform, working through a queue of customer emails with empathy, accuracy, and a friendly tone. People who thrive in this role are patient, detail-oriented, and comfortable multitasking across several conversations at once, while still making each customer feel heard. No prior experience is required, just strong writing skills, a positive attitude, and a genuine desire to solve problems for people.

The salary range for this role is $68,000 - $85,000 per year
, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

• Respond to customer inquiries received via email in a timely, accurate, and friendly manner
• Triage incoming messages and prioritize based on urgency and customer impact
• Research account details, order history, and policies to provide accurate answers
• Escalate complex or sensitive issues to senior support staff or the appropriate department
• Document customer interactions and outcomes in the helpdesk or CRM system
• Follow brand voice and tone guidelines to ensure consistent customer communication
• Identify recurring issues and share feedback with the team to improve processes
• Meet daily and weekly response time and quality targets
• Assist with drafting and updating canned responses and help center articles
• Collaborate with teammates during peak volume periods to keep queues manageable

• High school diploma or equivalent required
• Excellent written communication skills with strong spelling and grammar
• Comfortable typing and navigating multiple software tools at once
• Reliable home internet connection and a quiet remote workspace
• Ability to manage time independently and meet daily productivity goals
• Patient, empathetic approach to handling customer questions and complaints
• Basic computer proficiency, including email, spreadsheets, and web applications
• Prior customer service or email support experience is a plus but not required
• Availability to work an assigned shift within standard business hours
• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• 100 percent remote work with flexible scheduling options
• Home office equipment stipend
• Paid training and onboarding
  
  Opportunities for growth into senior support or team lead roles
• Employee assistance program
• Company-sponsored wellness perks

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.