Order Manager

** Order Manager*
* ** Why WWT?*
* World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

** Responsibilities*
* Responsibilities of this job consist of transactional, analytical and strategic work to support WWT's end-to-end Order Management Supply Chain function, including but not limited to the following:

+ Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This requires an advanced level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers.

+ Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.

+ Creating and maintaining accurate order-related data/information in WWT's ERP systems.

+ Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans.

+ Supporting cross-functional accountability throughout WWT Supply Chain

+ Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.

+ Taking an active role in direct customer interaction to provide updates, data-driven insights, and communicate risks.

+ Applying a continuous improvement mindset to enhance current processes.

+ Acting as a leader in the successful onboarding of new customers to ensure customer delight, and operational effectiveness.

+ Communicating effectively with our internal and external customers.

+ Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.

** Education Qualifications*
* + Bachelor's Degree Business, Supply Chain Management or related field required.

** Work Experience*
* + 2+ years' progressive experience in a supply chain environment, preferably in a complex manufacturing environment.

+ Previous experience in a customer service or customer facing role.

** Knowledge, Skills, and Abilities*
* + Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

+ Efficiently and effectively communicates information to promote collaboration and HPT (Holistic Procurement Transformation)

+ Able to convey ideas clearly and succinctly through written communication

+ Persistent and determined in the face of adversity

+ Effectively manages their time to deliver work efficiently

+ Always applies a customer service mindset and strives to deliver customer delight

+ Demonstrates effective prioritization skills in an environment with many competing demands

+ Applies superior critical thinking skills to identify solutions to difficult problems

+ Demonstrated ability to work independently on routine assignments

+ Ability to demonstrate a work ethic consistent with WWT's Core Values

+ This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight

+ The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands

+ Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)

+ This role will be expected to work in an open-office environment with desk sharing/hoteling practices

+ Travel between our Maryland Heights, MO and Edwardsville, IL locations is common

** Licenses and Certifications*
* None required

** Is this role an individual contributor or does it…