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Global Head of Customer Success — Retention & Growth (Remote
Remote / Online - Candidates ideally in
Costa Mesa, Orange County, California, 92626, USA
Listed on 2026-08-03
Costa Mesa, Orange County, California, 92626, USA
Listing for:
Phocas Ltd
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Phocas Ltd is seeking a Head of Customer Success to own GRR and CSQLs across UK, Australia, and the US. You will design scalable CS methodologies, develop future leaders, and build cross-functional trust to make retention a company-wide priority.
This leadership role requires strategic vision and operational rigor, with a focus on adoption, health scoring, risk management, and proactive customer engagement to maximize value and renewals.
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