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Remote Inbound Care Specialist
Remote / Online - Candidates ideally in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-08-03
Concord, Cabarrus County, North Carolina, 28027, USA
Listing for:
Humana
Remote/Work from Home
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Humana is seeking a Specialty Inbound Contacts Representative 2 to be the first human connection for members and providers. This remote role reports to the Inbound Contacts Supervisor within the Consumer Contacts team and focuses on answering benefit questions, resolving concerns, and guiding next steps to ensure informed and supported interactions.
The position emphasizes handling high-volume inbound calls, documenting interactions, meeting quality and productivity targets, and escalating when
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