Customer Service Representative Job Brooklyn Park Minnesota USA,Customer Service/HelpDesk

Garden Valley Technologies

An Equal Opportunity Provider and Employer

CUSTOMER SERVICE REPRESENTATIVE

Garden Valley Technologies is accepting resumes for a part-time, fully benefited Customer Service Representative. This position is generally scheduled for an average of 36 hours per week, depending on the Company’s requirements, with a reporting location in Erskine and work from home opportunities possible. The shift schedule for this position will consist of Monday through Friday shifts (8am to 4:30pm, 8:30am to 5:00pm, 1:00pm to 9pm), weekend shifts (7am to 3pm, 11am to 7pm, 1pm to 9pm), and holiday shifts (7am to 3pm, 1pm to 9pm).

The shift schedule for this position is subject to change depending on the Company’s requirements. Applicants must be willing and able to work extended hours when workload requires. Hourly compensation: $24.75.

GVT offers a welcoming and supportive environment, robust wages, and a generous benefits package that includes the benefits listed below, and more!

100% Paid Health, Vision & Dental Insurance Plans (single coverage)
Health Savings Account & Flexible Spending Account
Defined Pension Retirement Plan
401k Savings Retirement Plan
GVT Logo Uniform Clothing Allowance
Life & Disability Insurance
Employee Assistance Plan
Discounted GVT Services
Paid Time Off

The ideal candidate will have an attitude for success, the ability and desire to continuously learn, and a love of technology.

Essential Job Functions:

Deliver an excellent customer service experience to every customer, at all times.

Answer questions or concerns and educate customers on all GVT products and services.
Promote, sell, and upsell Garden Valley services to new and existing customers.
Assist customers with new service requests, service changes, and billing questions and concerns.
Perform troubleshooting steps for applicable products and services, use trouble ticket functions, and
dispatch issues to appropriate personnel when necessary.
Process payments and issue receipts

Accurately complete applicable paperwork and computer functions relating to service requests, changes,
billing inquiries, and troubles.

Prioritize and perform courtesy calls to subscribers, other work assignments, and special projects.

Use a multi-line telephone system, computer, and other technology necessary in performing all job functions.

Work at a minimum of one Company-sponsored event each year (customer appreciation days, special events, and fairs).

Knowledge, Skills & Abilities:

Knowledge, Skills & Abilities:

Preference may be given to an applicant:

With strong knowledge of billing and service software and their applications, as well as Excel, Word, and Outlook.

With knowledge of Garden Valley’s products and services.

With strong customer service and sales skills, leadership qualities, and a desire to learn.

Who demonstrates high-level attention to detail and confidentiality.

Must have:

Proficient customer service skills, in-person and over the phone, and effective communication and interpersonal skills to interact with co-workers, members, customers, business contacts, and the public in a professional, helpful, and cheerful manner.

The ability to work independently, and as a team player, making sound decisions using the information at hand.

The ability to pay close attention to detail and maintain confidentiality.

Strong organizational and time management skills, along with neat and orderly work habits.

Mathematical and analytical skills and knowledge.

Proficiency in operating computers, iPads, smartphones, various software packages, and other technology.

The ability, willingness, and flexibility (without advance notice) to work any hours and shifts required by the Company.

The ability and willingness to freely share job knowledge with other employees.

The ability and willingness to adjust to changes in primary duties, as required by the Company.

Lisa Stuhaug, SHRM-CP

Chief Human Resources Officer

Post In-House (Intranet) and Outside: 07.24.2026 Remove: 08.05.2026

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