Remote Customer Experience Associate I

Remote Customer Service Representative

Are you passionate about helping others and delivering exceptional service?

Join our dynamic team where you become the first point of contact for ourclient’s customers. With paid training, competitive pay at $14/hr, and a rangeof incentives and benefits, you'll be empowered to make a real impact every day.

• Work From Home
• We are currently NOT hiring in the following geographies, including but not limited to:
  States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. or following areas Washington DC, Minneapolis, MN
• Full Time Employment (40 hours/week)
  • Must have flexibility to work any of our 8-hour shift schedules during our business hours.
  • Business
    
    Hours:
    
    Monday – Sunday, 24/7
• Competitive Pay: $14.00 starting on day one
  • Pay is $14/hour which may be below your state's minimum wage. Please takethis into consideration when applying.
• Shift differential: $1.50 per hour for hours between 6PM- 6AM
• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
• Incentive Plan:
  Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
• Career Growth:
  Opportunities to advance your career in a supportive,innovative environment.
• Benefits:
  Comprehensive benefit options and a great work environment that values your success.

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

• A dependable team member with a strong work ethic who values punctuality andcan commit to a consistent work schedule, including 100% attendance duringour three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who's comfortable learning and adapting to newtools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.

• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks2–3 call handling with support).
• Must maintain an average quiz score of 80%+ and complete all requiredE-Learning training.

• Must have a secure, reliable high-speed internet connection, including averified speed test of at least 50 download Mbps & 50 upload; (no Wi-Fi).
• Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
• Company equipment will be provided

• 1+ years of previous call center experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries willvary and may be above or below the range based on various factors including butnot limited to location, experience,…