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Remote SaaS Customer Support Team Lead | Growth & Coaching
Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-04
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
Dot Compliance
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Dot Compliance is seeking a Customer Support Team Lead to manage the North America support function. You will coach a small team, handle escalations, and drive SLA adherence while maintaining a high CSAT.
The role emphasizes cross-functional collaboration with Success, Services, and Product teams in a remote-first environment. Ideal candidates have 5+ years in SaaS support, at least 2 years in leadership, and strong knowledge of Salesforce and Zendesk.
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