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AI-Driven Customer Success Leader (Remote
Remote / Online - Candidates ideally in
Wilkes-Barre, Luzerne County, Pennsylvania, 18701, USA
Listed on 2026-08-04
Wilkes-Barre, Luzerne County, Pennsylvania, 18701, USA
Listing for:
Genpact LLC
Remote/Work from Home
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Genpact LLC in the United States seeks a Front Line Manager for S&M - Customer Success to oversee rebates and chargebacks, validate accruals, and ensure timely resolutions. You will coordinate with internal teams to implement pricing and dates for high-value customers and maintain detailed records for accountability and continuous improvement.
You will manage SLA adherence, monitor inquiries from customers and vendors, and drive accurate, traceable processes across the order-to-cash cycle.
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