Telephone Sales Rep - Remote

Position Overview

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi‑Fi).

• Excellence:
  We believe in quality results delivered by investing in our people.
• Freedom:
  We encourage exploration, experimentation, agility, and responsiveness.
• Respect:
  We believe in trust, empathy, and empowering our employees.
• Teamwork:
  We embrace diversity, inclusion, and the power of collaboration.
• Transparency:
  We value open communication and clear decision-making.
• Accountability:
  We emphasize personal responsibility as the foundation of success.

• Paid Training (weeks 1‑3) at $11 per hour (or state minimum wage, whichever is higher).
• The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
• A retention bonus
  • $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH).
  • $500 is available after 7 weeks, based on active status in good standing and performance (full‑time working at least 64 hours in the pay period).
• Referral bonus program.
• Benefits for full‑time employees include paid time off, retirement with matching, health with Health Savings Account, dental, vision, life, and disability insurance.

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client‑approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
  • Occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours).
  • 95% on‑time (start of shift and back from breaks and lunch).
  • 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

• Must work full‑time day shift Monday‑Friday. Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own a computer that meets system requirements, a USB headset, a web camera, and a wired internet connection (no Wi‑Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.

• Communication
  
  Skills:
  
  Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately.
• Voice Clarity and Tone:
  Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors.
• Stamina:
  Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking.
• Sitting or Standing:
  Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. Some employees may invest in standing workstations allowing limited movement during calls.
• Manual Dexterity:
  Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems.
• Hearing and Listening Abilities:
  Good hearing and active listening skills are critical for telephone fundraisers to understand donor…