Customer Care Representative - WFH Washington DC

Position Title

Customer Care Representative – Remote, Washington DC

The Customer Care Representative serves as the frontline representative and image of MTM Health, handling inbound calls from members, clients, and facilities. This role involves high volume call handling (60‑80 calls per day) with increasing complexity as skills progress.

• Answer inbound calls from members, clients, and facilities.
• Handle 60‑80 calls per day, with higher volume on Mondays.
• Resolve inquiries, provide information, and direct callers to appropriate resources.
• Maintain accurate records of interactions in the system.
• Collaborate with internal teams to follow up on unresolved issues.

• Resident of Washington DC.
• Minimum 1 year of call center experience.
• At least 6 months of customer service experience.
• Basic typing/computer skills with excellent navigation.
• High‑speed internet (minimum upload 3
  
  Mbps, download 30
  
  Mbps) via cable, DSL, or fiber.
• No use of wireless or Wi‑Fi "aircards" allowed.
• Quiet workspace at home free from distractions and caretaking.

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• FSA and HSA savings plans.
• Wellness program with incentives.
• Voluntary and ancillary plans.
• Pay‑on‑Demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Maternity/paternity leave.
• Continuing education reimbursement program.
• MTM perks discount program.
• Career development programs.

MTM Health is a proud equal‑opportunity employer that welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristics protected by applicable law.