Customer Service Rep

Customer Service Rep

The Bronx Business Center is seeking a dedicated, detail-oriented individual to serve as a Customer Service Representative. Reporting to the Borough Supervisor, the selected candidate's duties and responsibilities will include but not be limited to the following:

• Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit.
• Use Qmatic Orchestra to manage appointments, and issue tickets, to routing walk-in customers to the appropriate service point.
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Use DOF systems to analyze and communicate payment summaries and histories for parking and property-related services.
• Enroll eligible customers into various Payment Agreements.
• Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation.
• Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
• Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit.

Additional Information:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.