Customer Service Toll Free Line Operator

Remote Position in New York

This position is remote in New York. If you are located within commutable distance to the office at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449, you will have the flexibility to work remotely as you take on some tough challenges.

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This is a full-time position requiring 40 hours per week, Monday through Friday. Shift schedules will rotate between hours 7:50 a.m. to 4:20 p.m. EST and 8:30 a.m. to 5:00 p.m. EST. Occasional overtime may be required to meet business demands, and employees may also be scheduled to work on certain holidays. Additionally, employees have the option to complete overtime hours on weekends if desired.

We offer 2 - 4 weeks of on-the-job training. The hours during training will be 8:00 am to 5:00 pm EST, Monday - Friday.

• Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
• Ask appropriate questions and listen actively to identify specific questions or issues
• Educate and redirect the callers to the correct prompts on the line
• Work various reports while on the phone line
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent working experience
• Must be 18 years of age OR older
• 1+ years of customer service experience in an office setting, call center setting or phone support role
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience with Microsoft Excel (managing workbooks, entering and manipulating data in existing reports)
• This is a full-time position requiring 40 hours per week, Monday through Friday. Shift schedules will rotate between hours 7:50 a.m. to 4:20 p.m. EST and 8:30 a.m. to 5:00 p.m. EST. Occasional overtime may be required to meet business demands, and employees may also be scheduled to work on certain holidays. Additionally, employees have the option to complete overtime hours on weekends if desired.

• Healthcare experience

• Reside within 100 miles of the office located at 1561 Ulster Ave, 1st Floor, Lake Katrine, NY 12449
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service.

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At United Health Group, our mission is to help people live healthier lives and…