German Advisor - Portugal - Remote
Faro, Madison County, Missouri, 8000-000, USA
Listed on 2026-08-05
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
German Advisor
- Portugal
- Remote
Faro, Portugal
About the RoleWe are urgently hiring German-speaking Customer Support Advisors for a leading international company. This role is fully remote from Portugal, with complete relocation assistance provided through our agency.
As part of the support team, you will handle inbound calls from drivers needing roadside assistance. No sales only calm, clear, and empathetic communication.
You'll provide professional guidance, ensure customer safety, and coordinate support services effectively.
Responsibilities- Handle inbound customer calls in German (with English system tools).
- Offer empathetic assistance and coordinate roadside help.
- Follow standard procedures and maintain detailed call logs.
- Deliver excellent service while staying calm under pressure.
- Native or fluent German speaker (C1 preferred, minimum B2 English).
- Excellent communication and listening skills.
- Calm, patient, and solution-oriented personality.
- Flexible to work in rotating shifts (40h/week, 24/7 operation; 2 days off). Normal day shifts may also be available.
- Previous customer service experience is a plus, training provided.
Fully remote role (after relocation to Portugal) Relocation support flight & temporary accommodation Meal card: 7.23/day + transport allowance (20/month) Health insurance from day one Paid training & career development opportunities Stable international employer with excellent employee culture
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