Senior Customer Service Rep

Job Title

Location:

Oriskany

Work Mode:
Virtual - Working full-time in non-company location

Duration: 8/3/26 - 9/22/26

Respond to customer requests via telephone, providing excellent service to the company's customers who have or are looking to obtain a Life insurance policy through their employer.

Rely on instructions and pre-established guidelines to perform job functions.

Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.

Discuss topics such as enrolling or changing life insurance amount, confirming or changing beneficiary, policy provisions, coverage continuation upon retirement/leaving employer, status of customer requests, and billing inquiries.

High school diploma or equivalent required.

Minimum 1 year of experience in the field or in a customer service role preferred.

Ability to work during the hours of operation, Monday-Friday 8:00am – 11:00pm EST with flexibility in regard to shifts worked.

Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work.

Use of video during interviews, coaching, weekly huddles, and virtual training required.

Technical skills, adaptability, and flexibility.

Strong interpersonal skills and decision-making abilities.

Ownership of learning and confidence in material grasp.

Ability to use reference materials effectively.

Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.