Customer Service Rep
Remote / Online - Candidates ideally in
California, USA
Listed on 2026-08-05
California, USA
Listing for:
Axelon Services Corporation
Remote/Work from Home
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
- Schedule:
Ability and desire to work during the hours of operation 5:00 AM 8:00 PM PST, Monday through Friday - Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need
- Work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to the company s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas and track responses to ensure completion
- Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer s inquiry
- Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
- Must reside in the state of California
- High School Diploma or GED equivalent
- Minimum 1 year of experience in customer service (includes call center, retail, and restaurants)
- Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- Prior Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic style
- Previous experience with Salesforce is a plus
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